order terms & refund policy

shipping

orders are shipped out within 1 business day of when our warehouse receives the order. at this time, we can only ship orders within Europe, excluding the UK, Ireland, Greece, Cyprus, Portugal and Malta.

 returns & exchanges

if you receive a defective item and wish to exchange it, please email our consumer service team at sales@waterbobble.eu . if we have additional stock of the returned item, we will exchange it for the same item. if we no longer have stock of the returned item, we offer to provide you a similar product, or a refund. 

if we accidentally sent you the wrong items, you must notify us within 14 days of receiving the order to be eligible for an exchange.

 shipping

all orders placed on this site are subject to product availability. in the event that your order never arrives, you must notify us within 14 days from receipt of the order confirmation e-mail.

 contacting us

if you have any questions regarding these terms of use or any other matter, please refer to our contact us page.